退款政策

🔁 Return Policy

Due to the perishable nature of snacks and food items, we do not accept returns once an order has shipped.

However, your satisfaction matters. If you encounter an issue with your order, such as damaged, incorrect, or missing items, please get in touch with us within three days of delivery.

💰 Refund or Replacement Policy

We offer refunds or replacements for the following:

Items damaged during shipping
Incorrect items received
Missing products in your package

To request a refund or replacement:

Email us at support@speropass.com within 3 days of delivery.
Include your order number and clear photos of the issue.
Approved refunds will be issued within 5 business days, or a replacement will be shipped.

❌ Non-Refundable Situations

Buyer changed mind after purchase
Delayed delivery due to courier issues
Partially consumed or opened products
Wrong or incomplete shipping address entered by buyer

🚚 Shipping Issues

Delayed Shipping

We do our best to process orders quickly, but delivery times may vary due to third-party carriers like USPS, UPS, or FedEx.
We are not responsible for delays caused by weather, holidays, or high-volume periods.

If your order is delayed, we recommend:

Tracking the package on the carrier's official site
Contacting the carrier directly using your tracking number
Reaching out to us at support@speropass.com for monitoring and support

“Delivered” But Not Received

If your tracking shows “Delivered” but you haven’t received your package:

Check all delivery areas: front door, mailbox, building lobby, or with neighbors.
Wait 24 hours in case of premature scanning.
File a claim directly with the carrier:

⚠ We are not responsible for packages marked as “Delivered” by carriers. No refund or reshipment will be provided in such cases.

Wrong Address Provided

We cannot offer refunds or reshipment if an incorrect or incomplete address was provided by the buyer. Please verify your shipping address before confirming your order.

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